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| Home : Perl : Customer Support | | Click "Subscribe" if you want to be notified of new or updated links in this category. |  |
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Customer Support Listings |
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Total:
7 | Displaying: 1 - 7 |
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AtomicDesk/SQL "plus"
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Helpdesk, FAQ, knowledge base, smart autoresponders, live support chat - all in one product.
AtomicDesk supports user requests sent via web-based interface, as well as incoming requests from POP3 mailbox.
Intelligent autoresponder system can send the best-matching answers from FAQ/knowledge base and reduce workload of support staff.
Staff can communicate using either web-based staff panel, or their e-mail client.
Personal permissions and response priority are configurable for each staff member.
Comprehensive overall usage statistics and efficiency reporting module motivates staff to do their work better.
Fuzzy logic powered search engine for FAQ and KnowledgeBase finds relevant answers better than exact keywords search engines and places the most relevent articles on the top.
If customer requests a chat session via special form, AtomicDesk selects the best-suited chat partner automatically.
All chat sessions are recorded for reference or for later followup.
With `Direct chat` function your visitors are just in one click away from chat session with operator.
 Price: $295.00 Version: 1.1 Platform(s): Unix, Linux, BSD, Windows Updated: 09/07/200
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MySupport
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MySupport is a Unix compatible script that allows for users to submit problems with their hosting accounts and allows administrators to easily see what needs to be done. This script generates unique ticket numbers for each request and allows administration to assign a support tech to each ticket individually, update requests easily, mail request submitter with the actions taken automatically, mail any user in the system from the admin panel easily. The system automatically emails submitter with results of their submission.
Price: $89.95 Platform(s): Unix Updated: 01/02/200
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TechDesk
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TechDesk is Unix compatible and makes life a little easier for technical support teams. It is an easy way to store all of your customer`s data efficiently & for very fast retrieval whenever you need it!
Price: $50.00 Platform(s): Unix Updated: 01/02/200
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Perl Desk
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PerlDesk features a built in tracking and response system that simplifies email management and technical support requests. Salient features include direct email submission, web-based submission form, unlimited number of users and staff, and submission tracking.
Price: $49.99 Platform(s): Unix Updated: 01/02/200
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Help Desk OnlineTM
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Help Desk OnlineTM is a multi-platform compatible fully automated web based help desk. Written in Perl it can be easily installed on your website. As soon as you replace your support email link with Help Desk Online you will be in full control over your customer support operations.
Price: $99.95/$199 Platform(s): Unix, Linux, Win NT/2000/XP Updated: 01/02/200
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Live Advisor Pro
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Live Advisor Pro is a multi-platform compatible real time chat support software is the very same software that runs our own Live Advisor system. Featuring auto chat window pop-ups with audio alerts, your administrator is sure to get notified of every new chat session. With the auto hyperlink feature, your administrator will save time and be more efficient.
Price: $149 Platform(s): Unix, Linux, Win NT/2000/XP Updated: 01/02/200
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OTRS
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OTRS is a multi-platform compatible Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You`re going to love the OTRS!
Price: GNU Platform(s): Unix, Linux, Win NT/2000/XP Updated: 01/02/200
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